Should an adjuster ever provide information on the "proof of loss" claim form?

An adjuster’s role in the claims process is to evaluate the claim and determine the appropriate amount to be paid based on the evaluation of damages and coverage under the policy. The "proof of loss" form is a critical document that the claimant must complete to support their claim. It is essentially a declaration by the insured that outlines the details of the loss and the compensation being sought.

Adjusters should not provide information on this form because doing so could compromise the integrity of the claims process. The information on the proof of loss needs to accurately reflect the claimant's perspective and the circumstances surrounding the loss. If an adjuster intervenes, it may lead to confusion about the claims process or potential bias in how the claim is perceived. Furthermore, it is essential that the claimant is responsible for providing truthful and accurate information on their claim, as they are the ones who have firsthand knowledge of the loss.

This preserves the objectivity of the claims process, ensuring that all parties are accountable for the information submitted. Therefore, it’s crucial that adjusters refrain from filling out or providing information on the proof of loss claim form to maintain transparency and uphold the standards of the insurance process.