How many days does an adjuster have to acknowledge the receipt of a claim?

The timeframe for an adjuster to acknowledge the receipt of a claim is typically set at 15 days. This requirement is in place to ensure that claimants receive timely communication regarding their claims, which helps foster transparency and establish trust in the claims process. Acknowledging the claim within this period allows the adjuster to confirm that the claim has been received and is under review, creating an essential step in managing the expectations of the policyholder and moving the process forward efficiently.

This 15-day rule is aligned with various state regulations and best practices in the insurance industry, reflecting the importance of prompt acknowledgment in the claims handling process. By adhering to this timeframe, adjusters not only comply with regulatory requirements but also contribute positively to the overall customer service experience for policyholders.